Terms of Service

Effective October 23, 2026 · Gulf Coast Systems Technology LLC · support@cintos.app

These terms are an agreement between Gulf Coast Systems Technology LLC, a Texas limited liability company (“we”, “us”), and the company or organization that signs up for CINTOS (“Customer”, “you”). They cover the CINTOS website, web and mobile apps, crew links, integrations and API (together, the “Service”), and serve as the end-user license agreement for CINTOS when it is installed from another company’s app marketplace. By creating an account or using the Service, you agree to these terms. If you accept them for a company, you confirm you have authority to bind it.

1. The Service

CINTOS helps commercial installation companies run jobs: field reports and photos, AI drafting and checks, crew time, warehouse and deliveries, quotes and invoices, fleet, and connections to other software. We may improve, change or retire features over time; if we remove something material that you pay for, we will give reasonable notice. Features labeled beta or preview are provided as-is and may change.

2. Accounts and users

• The person who creates your company becomes its Owner. Owners and admins control who has access and what each role can do.
• You are responsible for everything done under your company’s accounts, crew links and API keys, and for keeping passwords, links and keys confidential. Tell us right away at support@cintos.app about any unauthorized use.
• Account information must be accurate. Each login is for one person.

3. Trials, plans and payment

• New companies get a free trial (currently 14 days). Demo companies use sample data and are deleted when the demo ends.
• After the trial, continued use requires a paid plan at the price shown to you or agreed in writing. Fees are billed in advance, are non-refundable except where the law requires or we agree otherwise, and do not include taxes, which you are responsible for (we will add sales tax where required).
• We may suspend the Service if fees are more than 15 days overdue after we notify you. We may change prices for future billing periods with at least 30 days’ notice.

4. Your data

• You own your data — everything you and your users put into CINTOS, and the reports, invoices and other output created from it (“Customer Data”).
• You give us permission to host, copy, process and display Customer Data only as needed to provide, secure and support the Service, and as described in our Privacy Policy. We do not sell Customer Data or use it to train AI models.
• You are responsible for having the right to put Customer Data into CINTOS and to collect it from your people — including giving any notices and getting any consents your employees and crews need for time tracking and job-site location checks.
• Owners and admins can export key records at any time. After your account ends, you have 30 days to request an export; after that we may delete Customer Data as described in the Privacy Policy.

5. AI features — please check the output

CINTOS uses artificial intelligence to draft reports, read drawings and labels, sort notes, check field work and suggest prices. AI output can be incomplete or wrong. It is a tool to help your team, not professional, engineering, safety, legal or accounting advice. You are responsible for reviewing it — including dimensions, quantities, product matches, schedules and prices — before you rely on it, send it to anyone, or install, order or bill based on it.

6. Connected services and the API

• If you connect QuickBooks Online, Procore, Autodesk Construction Cloud, Bluebeam or another service, you authorize us to access and exchange data with it on your behalf for the features you use. Your use of that service is governed by its own terms, and we are not responsible for it, its data, or changes it makes that affect the integration. You can disconnect at any time.
• CINTOS API keys may be used only for your own company’s data, must be kept secret, and are subject to reasonable rate limits. We may revoke a key that is misused or exposed.

7. Acceptable use

You will not, and will not let anyone else:

• break the law, infringe others’ rights, or upload content you have no right to use;
• upload malware, probe or test the Service’s security without our written permission, or try to get at another customer’s data;
• overload, disrupt, scrape or reverse-engineer the Service, except where the law allows;
• resell or provide the Service to third parties as a standalone product, or use it to build a competing product;
• use crew links, location checks or other features to monitor people unlawfully.

We may suspend access that we reasonably believe violates these rules, and will tell you why unless the law or security prevents it.

8. Our property

We own the Service, its software, design and content (other than Customer Data), and the CINTOS name and logo. We grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business during your subscription. If you send us ideas or feedback, we may use them without obligation to you.

9. Confidentiality

Each of us will protect the other’s non-public business information with reasonable care and use it only for this agreement, except information that is public, already known, independently developed, or that must be disclosed by law.

10. Ending the agreement

• You can stop using CINTOS and close your account at any time; paid fees for the current period are not refunded unless we agree otherwise.
• We may end or suspend your account if you materially breach these terms and don’t fix it within 15 days of notice, or immediately for serious misuse, non-payment as described above, or where the law requires.
• Sections 4 (export and deletion), 5, 8, 9, 11, 12, 13 and 14 continue after the agreement ends.

11. Disclaimer

Except as expressly stated in these terms, the Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement, and we do not warrant that the Service or AI output will be error-free or uninterrupted.

12. Limitation of liability

To the fullest extent the law allows, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business, even if advised of the possibility. Our total liability arising out of or relating to these terms or the Service will not exceed the amounts you paid us for the Service in the 12 months before the event giving rise to the claim (or $100 if you have not paid anything).

13. Indemnity

You will defend and indemnify us against third-party claims arising from Customer Data, your use of the Service in breach of these terms or the law, or work your company performs. We will defend and indemnify you against third-party claims that the Service itself, as provided by us, infringes their intellectual property rights.

14. Law and disputes

These terms are governed by the laws of the State of Texas and applicable U.S. federal law, without regard to conflict-of-law rules. Any dispute will be brought only in the state or federal courts located in Harris County, Texas, and both parties consent to those courts. Before filing, each party will first try in good faith to resolve the dispute by contacting the other.

15. General

• We may update these terms. We will post changes here with a new effective date and notify account owners of material changes at least 30 days before they apply; continuing to use the Service after that means you accept them.
• Neither party is responsible for delays caused by events beyond its reasonable control.
• You may not transfer this agreement without our consent, except to a successor of your business. We may transfer it as part of a merger or sale of our business.
• If any part of these terms is unenforceable, the rest stays in effect. These terms, the Privacy Policy and any signed order form are the entire agreement on this subject; a signed order form controls if they conflict.
• Notices to us: support@cintos.app. Notices to you: the email of your company’s Owner.

16. Text-message alerts

• Program: CINTOS job alerts — texts about your own company’s jobs (critical issues, damaged deliveries, crew not clocked in), only for the alerts you turn on. Transactional only, never marketing.
• Opting in: add your mobile number under Plan & account → Text alerts and confirm the 6-digit code we text you. See how text alerts work.
• Frequency: varies with your jobs, at most 25 texts a day. Message and data rates may apply.
• Stopping: reply STOP to any text, or turn texts off on the Plan & account page. Reply HELP for help, or email support@cintos.app.
• Carriers are not liable for delayed or undelivered messages. Your mobile number and text consent are never sold or shared for marketing — see the Privacy Policy.